whitetacoma
Active Member
Letter to Toyota USA and service Director of local dealer.
I purchased my 2014 Toyota Tacoma 2WD Double Cab in September 2015 as a Certified Pre-Owned vehicle with 30,xxx miles. It seems as I cannot trust this Tacoma truck. It's at the shop almost every month since I have purchased it. This purchase was supposed to be a family vehicle, but I haven't been able to take family vacations, family events or kids sports due to the time it's always at Toyota service department. I have had it in the service department on numerous occasions and this vehicle now only has 42,xxx miles.
Below is a list of Problems:
9/18/2015 at 30,410 miles invoice# 758541 (5 days)
Replacement of Rear Leaf springs Assy, Throttle body Assy &/or Gasket.
10/21/2015 at 31,362 miles invoice# 761902 (1 day)
Concerning clicking/ticking noise, clucking/thud noise when in reverse.
11/16/2015 at 31,905 miles
Issue with truck shuddering (shook truck violently), Body Adjustment (truck bed), Front Disc 1-SD, FOU-insp & replaced Exhaust pipe.
11/18/2015 at 31,933 miles invoice# 764945 (1 day)
Exhaust system rattling after recall.
12/07/2015 at 32,337 miles invoice# 766855 (1 day)
Concerning ticking noise, issue with brakes,
1/18/2016 at 33,306 miles invoice# 771204 (3 days)
Issue with truck shuddering (shook truck violently), Front disk brake pads, front disk 1-SD (r&r disc pad), front axle hub disk brake 1-SD.
1/25/2016 at 33,444 miles invoice# 772120 (1 day)
Shudder on Deceleration after cold starts (shook truck violently).Ticking noise under truck.
3/25/2016 at 35,212 miles invoice# 779036 (1 day)
10,000 mile synthetic service-standard-replace, stated concerns of ticking noise.
10/10/2016 at 39,617 miles invoice# 802120 (1 day)
Ticking noise under truck, shacking of steering wheel, 40,000 mile/48 month interval pre-paid auto care service, front disk 1-sd (on-veh), front disc 1-sd (on-veh) combo: opposite side.
12/15/2016 at 41,336 miles (16 days)
Took it in for concerns of ticking noise under truck.
01/09/17 at 41,410 miles invoice# 812230 (8 days)
Took it in for concerns of ticking noise under truck and shuddering when decelerating around 20 miles.
02/13/2016 at 42,401 miles invoice# 816311 (2 days)
Took it in for AC/Heater was stock on defroster mode and USB having a short. Fixed under good will program by DCH Toyota of Oxnard. Thank you
Note: multi-point inspection form I received in the email for 02/13/2016 states I now have some type of fluid leaks (engine/ transmission/ differential) and exhaust system (damage/ leaks/ corrosion). That wasn't caught the last time it was there for almost 2 weeks (02/13/2016)
Most of the issues I had have a case number with Toyota USA.
It feels as if I bought a Certified Pre-Owned Lemon with all the issues while making payments and multiple times taking it into service. I love my Tacoma but can't enjoy it with the numerous trips to dealer and endless phone calls to Toyota USA. I purchased a Toyota due to reputation of its brand and recommendations from other owners with Tacoma's. I want to thank your service department an technicians they done a great job helping me though all this issues. I hope you understand my frustration and discourage of this Toyota truck.
I purchased my 2014 Toyota Tacoma 2WD Double Cab in September 2015 as a Certified Pre-Owned vehicle with 30,xxx miles. It seems as I cannot trust this Tacoma truck. It's at the shop almost every month since I have purchased it. This purchase was supposed to be a family vehicle, but I haven't been able to take family vacations, family events or kids sports due to the time it's always at Toyota service department. I have had it in the service department on numerous occasions and this vehicle now only has 42,xxx miles.
Below is a list of Problems:
9/18/2015 at 30,410 miles invoice# 758541 (5 days)
Replacement of Rear Leaf springs Assy, Throttle body Assy &/or Gasket.
10/21/2015 at 31,362 miles invoice# 761902 (1 day)
Concerning clicking/ticking noise, clucking/thud noise when in reverse.
11/16/2015 at 31,905 miles
Issue with truck shuddering (shook truck violently), Body Adjustment (truck bed), Front Disc 1-SD, FOU-insp & replaced Exhaust pipe.
11/18/2015 at 31,933 miles invoice# 764945 (1 day)
Exhaust system rattling after recall.
12/07/2015 at 32,337 miles invoice# 766855 (1 day)
Concerning ticking noise, issue with brakes,
1/18/2016 at 33,306 miles invoice# 771204 (3 days)
Issue with truck shuddering (shook truck violently), Front disk brake pads, front disk 1-SD (r&r disc pad), front axle hub disk brake 1-SD.
1/25/2016 at 33,444 miles invoice# 772120 (1 day)
Shudder on Deceleration after cold starts (shook truck violently).Ticking noise under truck.
3/25/2016 at 35,212 miles invoice# 779036 (1 day)
10,000 mile synthetic service-standard-replace, stated concerns of ticking noise.
10/10/2016 at 39,617 miles invoice# 802120 (1 day)
Ticking noise under truck, shacking of steering wheel, 40,000 mile/48 month interval pre-paid auto care service, front disk 1-sd (on-veh), front disc 1-sd (on-veh) combo: opposite side.
12/15/2016 at 41,336 miles (16 days)
Took it in for concerns of ticking noise under truck.
01/09/17 at 41,410 miles invoice# 812230 (8 days)
Took it in for concerns of ticking noise under truck and shuddering when decelerating around 20 miles.
02/13/2016 at 42,401 miles invoice# 816311 (2 days)
Took it in for AC/Heater was stock on defroster mode and USB having a short. Fixed under good will program by DCH Toyota of Oxnard. Thank you
Note: multi-point inspection form I received in the email for 02/13/2016 states I now have some type of fluid leaks (engine/ transmission/ differential) and exhaust system (damage/ leaks/ corrosion). That wasn't caught the last time it was there for almost 2 weeks (02/13/2016)
Most of the issues I had have a case number with Toyota USA.
It feels as if I bought a Certified Pre-Owned Lemon with all the issues while making payments and multiple times taking it into service. I love my Tacoma but can't enjoy it with the numerous trips to dealer and endless phone calls to Toyota USA. I purchased a Toyota due to reputation of its brand and recommendations from other owners with Tacoma's. I want to thank your service department an technicians they done a great job helping me though all this issues. I hope you understand my frustration and discourage of this Toyota truck.