Certified used Tacoma and maintenance - too picky?

R

righty

Member
This is probably a really dumb question, but please chalk it up to a general distrust of dealers and their warranties. I bought a certified Tacoma with 28,500 miles about a month ago. Part of the deal is getting regular service to keep all the warranties. I got an email from the dealer that I was due for my 45,000 service. I responded they probably had their records messed up and my car had 28k. I asked if I needed to bring it in at 30k. He responded I could do so at 33k. Seems reasonable since the truck was all checked out to be certified, BUT I have had too many negative past experiences with slimy dealers and could easily see some future day when I have a big problem and they say, "Well, you violated your contract and missed your 30k service by 3,000 miles." Should I call a lawyer? :)

Well, I did have one good experience. Long ago I had a Ford with a seriously messed up engine and they discovered this with 23 miles left on my engine warranty during a regular service visit!
 
righty said:
This is probably a really dumb question, but please chalk it up to a general distrust of dealers and their warranties. I bought a certified Tacoma with 28,500 miles about a month ago. Part of the deal is getting regular service to keep all the warranties. I got an email from the dealer that I was due for my 45,000 service. I responded they probably had their records messed up and my car had 28k. I asked if I needed to bring it in at 30k. He responded I could do so at 33k. Seems reasonable since the truck was all checked out to be certified, BUT I have had too many negative past experiences with slimy dealers and could easily see some future day when I have a big problem and they say, "Well, you violated your contract and missed your 30k service by 3,000 miles." Should I call a lawyer? :)

Well, I did have one good experience. Long ago I had a Ford with a seriously messed up engine and they discovered this with 23 miles left on my engine warranty during a regular service visit!
Click to expand...
Take it in at 30k like your manual states to.

Some dealers are better than others...
Some service managers are also better than others.... i had a **** manager for the last cpl yrs but ive done most of my own work, now the service write i always trusted is the manager. Sometimes things work out well.

Since ur under warranty... CYA... Cover Your Ass..

HOW LONG?
Iirc certified preowns from toyota dealers are now under 7yr/90k right?
 
righty said:
This is probably a really dumb question, but please chalk it up to a general distrust of dealers and their warranties. I bought a certified Tacoma with 28,500 miles about a month ago. Part of the deal is getting regular service to keep all the warranties. I got an email from the dealer that I was due for my 45,000 service. I responded they probably had their records messed up and my car had 28k. I asked if I needed to bring it in at 30k. He responded I could do so at 33k. Seems reasonable since the truck was all checked out to be certified, BUT I have had too many negative past experiences with slimy dealers and could easily see some future day when I have a big problem and they say, "Well, you violated your contract and missed your 30k service by 3,000 miles." Should I call a lawyer? :)

Well, I did have one good experience. Long ago I had a Ford with a seriously messed up engine and they discovered this with 23 miles left on my engine warranty during a regular service visit!
Click to expand...

Like @Bojangles said, go at 30k. Follow your gut. Some dealerships are shady. You don’t want to take a chance for any contention.
 
Bojangles said:
Take it in at 30k like your manual states to.

Some dealers are better than others...
Some service managers are also better than others.... i had a **** manager for the last cpl yrs but ive done most of my own work, now the service write i always trusted is the manager. Sometimes things work out well.

Since ur under warranty... CYA... Cover Your Ass..

HOW LONG?
Iirc certified preowns from toyota dealers are now under 7yr/90k right?
Click to expand...
Bogunn said:
Like @Bojangles said, go at 30k. Follow your gut. Some dealerships are shady. You don’t want to take a chance for any contention.
Click to expand...
Yurp
 
I have a good one. I bought my 16DCSB with 20 k. I was told it was a certified truck when i got it. Thats why i chose that truck. Just found out after calling Toyota it was not certified. Of course i came uncorked. I found out because there was no tailgate key. Toyota corp was great gave me 300.00 to get a tailgate key and remote. I went to the dealer a complained about the bullshit sale on how i was lied to.. Sales manager was apologetic. But i am screwed. Call toyota and complain. You may get somewhere.
 
See-Tac said:
I have a good one. I bought my 16DCSB with 20 k. I was told it was a certified truck when i got it. Thats why i chose that truck. Just found out after calling Toyota it was not certified. Of course i came uncorked. I found out because there was no tailgate key. Toyota corp was great gave me 300.00 to get a tailgate key and remote. I went to the dealer a complained about the bullshit sale on how i was lied to.. Sales manager was apologetic. But i am screwed. Call toyota and complain. You may get somewhere.
Click to expand...
Apologies and $300 for deceptive sales practices?
 
It used to be that the places that had bad service were few and far between. Because they wanted your return business in sales and service, and their reputation meant something to them. Now it's hard as hell finding a place that you can trust!!
 
Ricks2012 said:
It used to be that the places that had bad service were few and far between. Because they wanted your return business in sales and service, and their reputation meant something to them. Now it's hard as hell finding a place that you can trust!!
Click to expand...

That's so true... Honestly, with the internet and all the car buying information "on line" a consumer that does his/her homework can almost figure out his /her dealer before talking to the salesperson. I'm always looking for someone to do quality work on my truck... if I cannot do it myself. I'm kinda lucky that I found a local mechanic (Tundra owner) that likes to work on newer Toyota cars and trucks and is up on the latest technology found on these vehicles. I have had him do all of the work I can not do on my truck.
 
At 22,000 my cert used 2017 Tacoma will be do for service. I believe it's just a tire rotation??If so, I plan to have my local tire shop rotate the OE Firestones.
 
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