Since BFC is being open about it..... Yeah. First I posted about the negative reviews on the forum.
Then decided to keep it private to help BFC save face.
They have since decided to bring to the limelight the history of their shady business practices.
I implore everyone to research before you jump on an opportunity like this. I did. And I found a mass of bad review where the headlights were retrofit with "putty" electrical tape" and "sticky stuff" and fell apart consistently. Even before reaching the customer.
BFC in many cases gave the customer a hard time not wanting to help.
This is not to say that BFC hasn't turned their reputation around. I did not look at the dates of the reviews.
But if they turned their rep around, where was the flood of good reviews? People swearing by their work? I didn't see any.
Now BFC stated they wanted to bring no drama to the forum. I don't believe that. I removed that post to be polite. The only reason to mention it is publicity. No such thing as bad publicity right?
Anyway, be smart. Do your research.
16' TRD Off Road DCLB Inferno
Wex- we're sorry
you're not comfortable with any negative findings on us and do understand that you wouldn't want us to build a set of lights - good luck with any future mods to your truck.
If the threads and posts are read through on those forums
(we're guessing one is a Tundra forum from 5+ years ago and the other is from an Acura forum from around nearly the same time-frame) - you would be able to see the resolutions and more of the storyline. Again to note - these are 5+ years old.
The Tundra build in question was refunded - his issues were with some of our old work methods, and we'll certainly own that - but he also took issue with shipping damage - something that's entirely out of our hands.
The Acura customer we tried to help as best possible - the large part of that story that's not as easily found is that he decided to modify the headlights after receiving them - attempting to change things internally, messing them up in the process and then tried to blame us for his mistakes.
We have a number of positive reviews, across the web and on a variety of forums - it's just far easier to point out negative ones and it's especially easier for someone to complain about a product than it is for them to give praise.
So Wex, for you to PM us with drastic judgments, state that our business practices are
"shady" and claim our builds fell apart by the masses doesn't make much sense - given that you've never dealt with us before in a first hand capacity and it's tough to find a huge amounts of negative feedback since then - unless there's something we're missing here.
We started this thread to expand our vast list of completed vehicle headlight builds with ZERO risk to the person that is interested - we noted that in an earlier response - if their not happy - we'll swap out the setup we built for a set of 100% factory lights -
AND - invite a review of the process whether it's positive or negative.
We 100% agree that everyone should research, learn and understand what they are getting into with a retrofit and the company they opt to build a setup with. If it's us - great - if it's another company and you're happy with them - great - if you're purchasing the components and tackling the job yourself - great! We're open and transparent about our builds and customer service and don't try to specifically bury our mistakes from the past - they're there for everyone to see. You won't find a company today that doesn't have someone take issue with them along the way for some reason
(their fault or otherwise) - it's just how things are.
To Note: We've contacted an admin letting them know they can modify or edit this thread as they see fit - our intentions are not drama driven, but it's clearly un-avoidable these days on nearly any forum.
